A 50% Retainer Fee is due at signing for all event bookings, unless otherwise stated. Retainer fee is non-refundable unless.
This amount will be deducted from your invoice balance. Invoices must be paid in full 14 days prior to your event.

We are not responsible for any financial cost related to your event. All travel expenses are covered by client and will be included on invoice. Any unforeseen expenses required for completion of event will be submitted in writing to the client, followed by an invoice totaling the amount of purchase(s). Depending on time restraint with setup or design intricacy, a U-Haul truck or van is necessary to transport your balloons pre arranged. Client is fully responsible for the rental cost plus expenses related to U-Haul truck or van, and tolls.

Time frames are strictly enforced. Set up hours are determined by the intricacy of balloon design. We require a minimum of 2 hours for basic balloon decor and a minimum of 4 hours for intricate balloon set up. Client is fully responsible for any extra cost required by the venue to add additional hours to their existing contract. Please provide a written confirmation from the venue stating permitted hours for set up, to avoid miscommunication and delays the day of your event. If the venue is not available or set up at the scheduled time, balloon decor may be left in the nearest acceptable location. ALL backdrop/props must be ready and available to install balloons on 45-60 minutes before our arrival. Failure to have backdrop or props ready in a timely manner will result in job not being completed outside of our control with no refunds. Power Outlets must available for our use upon arrival. 

Balloons are, by nature, temporary items. Although we use only the finest quality balloons, some balloons will occasionally deflate sooner than expected and will also be adversely affected by wind, rain, rough handling, sunlight and other uncontrollable factors. Due to the unexpected circumstances that can occur with any event, we reserve the right to make changes only in the best interest of our clients. ALL latex balloons used are biodegradable. MYLAR balloons are NOT RECOMMENDED for hot outdoor events.

We will ONLY book non tented events when the weather is under 85 degrees Fahrenheit. Although we pride ourselves in using high quality latex balloons, we are not responsible for the natural occurrence of latex, sun and/or rain combined once installation is complete. Balloons will last throughout your event when treated properly. We highly recommend to keep your balloons away from direct sunlight and under a tent to ensure the life of balloons outdoors. Heat may cause some balloons to expand and pop, heat will also turn balloons a matte color which is the oxidation process of balloons. Due to inclement weather by virtue of which it is either unsafe and/or unreasonable for us to continue working when exposed to this weather, we reserve the right to give a year long credit and reschedule the balloon set- up.

We are NOT responsible for the breakdown, popping, or disposal of balloons.

We provide Event Insurance for all our clients. COI is available to Client upon request.

Site visits can be scheduled at the Client’s request for a fee of $100 per hour plus travel expenses.

In the event you need to reschedule, please send in writing via email your notice to reschedule. We will provide the Client a written credit for the amount received before the postponement. Additional fees may incur due to price changes beyond our control and rescheduling fees (i.e., a site visit to a different venue, travel expenses). Credit will be valid for one year from the original event date.

Please notify us of any changes to orders 15 business days prior to event date. Any additions or changes to original order may result in additional charges applied to the Client final invoice.

The Client’s initial payment is a non-refundable retainer fee which reserves your event's date and time on our calendar. It guarantees our company will be available to decorate your event. ALL purchased personalized items and site fees incurred prior to cancellation are also excluded from refund. Hired vendor(s) cancellation policies are non negotiable and will be enforced as such. Credits or refunds will be at the discretion of hired vendor(s), not us. The remainder of any other payments made by the Client between now and the event date, is refundable at our discretion on a percentage scale based upon the date of written notification of cancellation we receive. The percentage scale is as follows: 6 months or more before your event allows up to 100%, 3-6 months before your event allows up to 50%, 1-3 months before your event allows up to 25%, and 1 month or less before your event allows 0% of your refund.

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